Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Each ticket that you send to our client assistance Dept will be answered in up to 1 hour. The standard queries shall be resolved as quickly as possible. Yet, if the support request you have submitted requires assistance from a certified administrator, we’ll forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–class Client Assistance Service

  • We will be on–line for you night and day to offer you assistance and client support as well as to assist you with any trouble that you could possibly stumble upon when dealing with your virtual server. We’ll support all pre–configured software applications, plus your OS, server admin panel (based on the VPS type) and the Control Panel made solely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • A comprehensive and consistently updated article base is integrated into our in–house built Control Panel. It offers you quick tips about how to conduct all of the standard web site control tasks. The Help zone features descriptive how–to content articles and step by step video guides. You can reach the Help section by clicking on the Help or Video buttons in the right corner of each Control Panel section.