1 hour ticket response
We are specialized in supplying a swift and accurate response to every helpdesk ticket submitted by a client. Our experienced client service team representatives will review your situation and will think of the most effective solution. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, the average technical support ticket response time has proved to be 20 minutes.
An Exceptional Help Desk Service
Our client support team representatives possess enormous experience in the Linux shared packages sphere and are professional enough to provide a prompt solution to your problem. If, however, the problem at hand is not within the competency of a support technician, the customer support ticket will be sent to a programmer or system administrator for additional investigation.
A User–Friendly Help Center
In the Control Panel you can find an easy–to–navigate Help Center section where you can find quick suggestions on how to use our services. You can find the answers to your inquiries in the F.A.Q. section, see more details in the web hosting account administration articles or watch our step–by–step video tutorials.
