Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you will find an in–depth Help Center section offering a ton of articles and frequently asked questions. They are compiled by our support team of practiced techs. Simply type in your question and our clever system will give you the most appropriate answer.

  • Top quality support service

  • Educational Videos

  • If you prefer to watch how a task is implemented or how an issue is fixed, rather than just reading about it, take a look at our collection of educational video tutorials. They cover a variety of different topics and will help you swiftly find your way around our Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24x7x365 help desk support service and a 60–minute support ticket response time guarantee. Our capable tech support engineers will be available 24x7 to respond to your queries and to resolve any problem that you might possibly encounter. Simply submit a helpdesk ticket from the Help section and we’ll respond in no time.