Client Support Channels
A 1–Hour Response Time Guarantee
We provide a 1–hour response warranty for each support ticket or e–mail that you send to our help desk team. We will rapidly answer all the standard questions and forward the matter to our server admins in case additional assistance is needed. If you take advantage of the Admin Services package, we will carry out any of the included server management services at a time that has been agreed upon beforehand.
A Topflight Customer Service
We’ll be available to you 24–7 to respond to any inquiries that you may have connected with our Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need assistance tackling server management tasks, you can examine our Admin Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures
An Intuitive Help Section
We have equipped our Control Panel with an exhaustive knowledgebase, which includes in–depth explanations of all its features and functionalities. Besides, we have prepared in–depth video tutorials that will further show you how to carry out a given action or troubleshoot a frequently experienced issue. The how–to articles and the tutorial video clips are readily reachable from each Control Panel section through the Videos and Help buttons situated in the top right corner.