24/7 Customer Support in Shared Hosting
Our Linux shared packages offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting services well before you make an order or you're an existing client and you have a question or a issue, you are able to contact us any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex issues or any issues that need longer time to investigate and fix. Unlike a number of other website hosting suppliers, our trouble tickets have a guaranteed maximum reply time of just 1 hour, thus no matter what your problem is, it will be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you'll be able to benefit from our 24/7 tech support services even on official holidays. Your websites will be available at all times and so will we. With a lot of communication options, you can choose the best approach to contact us and learn more about our solutions if you do not have an account yet, or get assistance in case you're already one of our customers. You can call us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with a one-hour answer time warranty, although it rarely takes more than 20 min to get assistance no matter the nature of the trouble. Using our customer and technical support services, we are available for you when you need us, not a couple of days after that.
24/7 Customer Support in VPS Hosting
In case you've got a Virtual Private Server from our company, you'll be able to contact us 24/7 for any server-related issue or forvarious problems and / or questions with regard to the pre-installed software the server comes with. In case you haven't purchased a virtual private server package yet, you can find out a lot more about our solutions by giving us a telephone call or by employing our live chat service. For more tech problems, you are able to send an e-mail message or open a ticket through your billing Control Panel and you'll receive assistance within no more than 1 hour irrespective of the time of the day, even on weekends and holidays. The actual response time in most cases doesn't exceed half an hour. If you'd like to have assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can include to each VPS package and our administrators will help you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we provide include 24/7 support via numerous methods of communication and with a 1-hour max response time warranty. If you want to learn more about the plans or you have various billing or general questions, you'll be able to call one of the local numbers we have around the world or you could use our live chat service and speak to a live agent. For strictly technical matters which require assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to monitor a given issue. The reply time for them rarely exceeds 30 minutes, so that you can forget about waiting for a full day to receive assistance. Our support service is available for all server-related matters, and the pre-installed software. When you need support for third-party apps, you may consider acquiring the Managed Services upgrade that we supply for all the plans.