In the event that you have ever had a shared hosting account before or you have dealt with any kind of online service, you are probably aware from personal experience that for a lot of things it's better to talk to a live person over the phone instead of exchange tickets or e-mail messages. If you'd like to know more about a particular service before you decide to buy it or when something small needs to be made, for example, it is really far easier and quicker to get it done live. If you're able to contact representatives by phone, it is also very likely that you're dealing with an actual website hosting provider, not a reseller. The type of support that you can get on the telephone varies between different providers - from very general matters to experienced technical support. Typically most of the suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical matters are resolved via e-mail or tickets.

Phone Support in Shared Hosting

Since we have live telephone support 14 hrs per day, you are able to call us and talk with our customer support agents to get more information about the Linux shared packages that we offer and ensure that our servers match the system requirements for your websites before purchasing anything. For your benefit, we have phone numbers on 3 different continents so that you'll be able to call the one nearer to you - in the U.S.A., the UK or Australia. If you're already an existing customer, you can call about general and billing matters, or even about some technical ones. In case the situation is strictly technical or it needs more time to handle, you will have to employ our ticketing system, that will enable both you and our technical support team to track the information supplied by each side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide feature real-time phone support for 14 hours a day. In case you hesitate which plan is suitable for your websites, you would like to find out more about the package's features or you'd like to have any other type of info about our services, you can call any of the local phone numbers which we have in the United States, the UK and Australia and our support agents will assist you. If you currently have an account, you will be able to contact us about general and sales issues, although we are often able to help with a lot of technical issues as well. For strictly technical difficulties you will have to use our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option if the issue requires longer time to be dealt with or it has to be escalated to our system administrators.