One-Hour Response Guarantee in Shared Hosting
In case you are using one of our Linux shared packages and you’ve got an enquiry or run into a certain complication, you can touch base with us 24-7 by submitting a support ticket or by writing an e-mail and we guarantee that you’ll have an answer in no more than sixty minutes. In case the issue can be solved, we’ll do it before we reply to you, while in case there’s something that you need to do on your end, we will give you all the necessary details – what possible solutions to try, what settings to check, etc. Usually, you will obtain a response within 30 minutes max, which goes to say that waiting around for hours or even for more than 1 day to receive help is something unthinkable. Our sixty-minute response guarantee applies to any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our remarkably fast support services. You will receive a response to any trouble ticket posted through the web hosting Control Panel or email sent to our tech and client support team in less than 1 hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to examine and solve a problem. We’ll give you more info in case the solution involves something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be the same and due to the fact that our support team will be at your disposal 24 hours a day, 7 days a week, 365 days a year, you’ll obtain timely help for any general, technical or billing issue whatever the hour.