If you’ve ever got any queries in regards to the hosting service in general or you experience a problem with your websites, you will have to touch base with the respective hosting provider’s customer support team. It may not make any difference how swiftly they will respond if you’ve got a generic inquiry, but a problem like an aborted app update, for instance, may lead to your website becoming broken or unreachable on the Internet. And the longer you wait for the support team to lend a helping hand, the longer the website will be down. In case you offer services or goods online, any outage will affect your site damagingly and you may lose existing or potential customers. A lot of hosting providers, chiefly resellers, handle emails and support tickets within 24 hours, but in the online sphere this is much too long, since visitors will scarcely ever return to a website that isn’t working properly for a long period.

One-Hour Response Guarantee in Shared Hosting

In case you are using one of our Linux shared packages and you’ve got an enquiry or run into a certain complication, you can touch base with us 24-7 by submitting a support ticket or by writing an e-mail and we guarantee that you’ll have an answer in no more than sixty minutes. In case the issue can be solved, we’ll do it before we reply to you, while in case there’s something that you need to do on your end, we will give you all the necessary details – what possible solutions to try, what settings to check, etc. Usually, you will obtain a response within 30 minutes max, which goes to say that waiting around for hours or even for more than 1 day to receive help is something unthinkable. Our sixty-minute response guarantee applies to any query that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our remarkably fast support services. You will receive a response to any trouble ticket posted through the web hosting Control Panel or email sent to our tech and client support team in less than 1 hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to examine and solve a problem. We’ll give you more info in case the solution involves something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be the same and due to the fact that our support team will be at your disposal 24 hours a day, 7 days a week, 365 days a year, you’ll obtain timely help for any general, technical or billing issue whatever the hour.