A live chat is one of the many channels of communication provided by some web hosting suppliers as part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech support. This method of communication is faster as compared to a support ticket and it will make it much less likely to misunderstand or misspell anything compared to a telephone call with an agent. Furthermore, if the trouble that you have needs some time to be reviewed and resolved, you'll be able to do something else at the same time rather than just waiting, like you would have to do when you call. Also, you can take advantage of a live chat assistance service without spending a dime as long as you have Internet accessibility even if your web hosting supplier is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As we believe that a lot of issues are usually resolved when you talk with a live person, we supply a live chat service for all our prospective and current clients. The chat is accessible every single day and our customer support agents will help you with a wide range of questions and troubles. If you are not our client yet, you're able to find out more about our shared hosting packages and the hosting platform in general to make sure that your websites will operate properly on our servers. If you already have an account and you have some questions or you encounter any issues with any of our solutions, you can get in touch with us through the live chat and we will supply you with the required details or help you troubleshoot the issue. You will have to open a support ticket for some problems that require more time or the assistance of a sysadmin, but for a variety of standard troubles you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is accessible every day, even on holidays and weekends. It is one of the best ways to find out more about our Linux semi-dedicated hosting in case you don't have an account yet or to get some issue resolved in case you're a customer and our customer support agents will assist you live no matter what time of the day you join our chat. In case you wonder which package is more appropriate for your websites, in case you need advice whether you should acquire a particular upgrade and how to obtain it or in case you have difficulties installing an email account on your machine, you're able to get in touch with us and we will supply you with the required information right away. The live chat is available even after our telephone lines are off for the day, therefore when you have an account here, you can rest assured that you'll always receive timely help with any question or issue that pops up.