Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you are browsing through your files or customizing different account settings. The ticketing system is being closely monitored 24-7 by our technical support staff representatives and the ticket response time is maximum 60 minutes, but it rarely takes more than twenty minutes to receive help. In contrast with other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info in relation to any technical or billing problem. Plus, you can read a number of articles, which will help you fix the most common difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the belief that you should be able to manage everything associated with your account from one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or experience a difficulty, you can touch base with our customer service team representatives straight away without the need to use a different interface. You can browse your files or check various settings within your account while you submit a new ticket or read the reply to an old one. In case you’ve got tons of tickets and you want to find a given one, you can use the intelligent search box, which is available in the Help section of the Control Panel. We will make sure you receive a reply in no more than an hour regardless of the essence of your enquiry or issue.