There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. It is the least complicated method of communication for several reasons. In the event that no customer support engineer is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always hit home. On top of that, you can copy/paste large bits of info without needing to worry about typing mistakes, and if a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the exact same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are often separate from the hosting platform, which suggests that if you need to supply information or to adhere to instructions, you’ll have to use at least 2 separate admin interfaces and this number might grow in case you wish to manage several domain names. Additionally, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you are browsing through your files or customizing different account settings. The ticketing system is being closely monitored 24-7 by our technical support staff representatives and the ticket response time is maximum 60 minutes, but it rarely takes more than twenty minutes to receive help. In contrast with other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info in relation to any technical or billing problem. Plus, you can read a number of articles, which will help you fix the most common difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the belief that you should be able to manage everything associated with your account from one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or experience a difficulty, you can touch base with our customer service team representatives straight away without the need to use a different interface. You can browse your files or check various settings within your account while you submit a new ticket or read the reply to an old one. In case you’ve got tons of tickets and you want to find a given one, you can use the intelligent search box, which is available in the Help section of the Control Panel. We will make sure you receive a reply in no more than an hour regardless of the essence of your enquiry or issue.